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Power Automate doesn't seem to let me Update a queue item

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Posted on by MikeC282

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Hi all,

Quick question. I've got a Power Automate flow that sends case to a specific queue by either creating a queue item or updating an existing one if it exists.

So this is how I structured the flow:

You can see I first check if the queue item exists by using a list record action.

Then create a condition for if the queue item exists. So if it doesn't exist then I can create a Queue Item record with the object ID pointed to the case and queue ID pointed to the queue fine.

The problem comes when I try to update a queue item as per the left condition. See below when I try to update a row for queue items it's only showing limited fields that I can update as opposed to all of them.

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Alexandre J 10 on at

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RE: Power Automate doesn't seem to let me Update a queue item

Hello MikeC282 ,

You can use the "Perform an unbound action" (Dataverse action) with the "RouteTo" action to update your QueueItem with a different Queue.

Let me know if that works for you. It does for me!

Alexandre.

Please mark as verified if my answer works ;)
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Community Member on at

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RE: Power Automate doesn't seem to let me Update a queue item

Hello MikeC282,

Yes, this is by design. When you create a queue item in the Power Automate, there are 42 fields more than update a queue item.

These fields are used to indicate which type is your queue item. And this field cannot be updated. You can navigate to Settings->Customization->Customize the System->Entities-> Queue Item->Fields to see the whole 42 type.
necsa 3,455 on at

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RE: Power Automate doesn't seem to let me Update a queue item

Hi,

Check the Queue Attributes to manage Queue.

_NumberOfItems Queue Items Integer Number of Queue items associated with the queue.

_QueueViewType Type Picklist Select whether the queue is public or private. A public queue can be viewed by all. A private queue can be viewed only by the members added to the queue.

More information:

docs.microsoft.com/.../queue-entities