web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Firefox not compatible with GP Web Client.

(0) ShareShare
ReportReport
Posted on by 75,852 Moderator

I was having issues logging into the GP Web client after a fresh installation. All I would get was a blank screen with the Microsoft Dynamics GP text. Checking the event viewer all I would see is failure to connect. I then tried logging in use IE and much to my surprise it worked. Under further review it appears the issue is with Silverlight. Firefox does not support Silverlight. I also discovered that as of this past October neither does Microsoft. I wonder what impact this will have on the GP Web client.

Categories:
I have the same question (0)
  • Suggested answer
    Derek Albaugh Profile Picture
    on at

    Hello Richard,

    I'd be curious if Chrome or Edge works with Web Client for you.

    I've heard of this type of behavior with different browsers and as of yet, don't have a definitive resolution.

    The closest I've been able to re-create this issue is in Chrome, where Web Client allowed me to login and it hung on the 'Microsoft Dynamics GP' screen that you mentioned and doesn't move past that. In my case, I saw this in IE as well.

    I went into Internet Options in IE, added the URL as a Trusted Site and confirmed under ‘Trusted Sites’ that ‘Automatic logon with current user name and password’ was marked.

    Still in Internet Options in IE, under Browsing History, I deleted the temporary files and verified that ‘Every time I visit the webpage’ option was marked, so nothing was being cached.

    Once I did that, Web Client worked fine in IE.

    Based on that, I went into Internet Options in Control Panel, and did the same, for Edge and Chrome, and that resolved the same issue there also.

    Other than that, we haven't seen the volume (as of yet) to suggest Web Client has issues with Edge or Chrome or any other browser.  I haven't done much testing with FireFox if any, so I don't have any further info specific to FireFox.

    I'd try the above and see if that works for you as it did for me.

    Thanks,

  • Lucas Miller Profile Picture
    on at

    Also Richard,  the GP Web Client hasn't used Silverlight since it switched to HTML5 in GP 2015 R2.  I don't anticipate any such compatibility issues with any supported version of the Web Client, although as Derek said, there may be certain browser settings that could impact things.

  • Richard Wheeler Profile Picture
    75,852 Moderator on at

    I was unable to determine why FireFox would not work with the GP web client. Chrome, Edge and IE do work with the web client. Something stops the Session Central Server from talking to the Session Service.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 490 Super User 2025 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 429 Most Valuable Professional

#3
BillurSamdancioglu Profile Picture

BillurSamdancioglu 241 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans