Created Guide are not shown in the HoloLens Application

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Posted on by Community Member

Hello,

since the update yesterday, none of my created Guides are displayed in the HoloLens Application (not in the window "Recent" or "All").

I updated the Application on the HoloLens, on my PC and in the Admin-Portal but still none of my Guides are shown in the HoloLens App (in the PC Application i can still see all my Guides).

Is there a quick way to fix this issue and enable the created Guides in the HoloLens Application because currently i'm doing very important user-tests.

Sincerely,

Igor S.

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MaheshKamat on at

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Hi Igor - sorry about this. Do you not see just those guides that you created, or is the entire list (recent, all) empty?

Perhaps your HoloLens is not connected to the internet. Without connectivity the app opens just fine but cannot fetch guides. Please let me know.

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Community Member on at

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Hello Kamat,

the entire list (resent and all) is empty (the pages are blank) and the HoloLens is connected to the internet.

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MaheshKamat on at

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Just to confirm, could you please look up the version number in HL app for me?

Tap the gear icon in HL app (#C below), and then version number will be at the bottom.

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Community Member on at

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The version number is: 104.1907.19001.0

Here is a screenshot how the list looks like to me.:

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MaheshKamat on at

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Are you able to sign-in using another user account? (assuming you have others users/accounts also using Guides)

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Community Member on at

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I tried to sign-in with a existent account and created a new user just now and the result is still the same:

On my PC i can sign-in (with the new and existing account) and see all the guides like normal but on the HoloLens the list remains empty.

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MaheshKamat on at

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IgorSo - please let us know if rebooting the HL and/or reinstalling the app solved the problem. Thank you!

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Community Member on at

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So i tried the rebooting and it didn't work.

I rebooted the HoloLens and installed Guides again and everything remained the same.

I tried another HoloLens and everything worked just fine. I guess with the update some script or so got rewritten and remains on the HoloLens so that it is not possible to fetch the list. Maybe with the next update this Bug will be patched out.

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funa3333 60 on at

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Hello

I have the same trouble.

I did hololens recovery ,I updated it , but it did not improve.

There is only one holo lens.

I will be troubled if guides for hololens does not move.

Please let me know if there is a way that will work.

I'm not good at English. It may be difficult to understand, forgive me.

Sincerely,

funa

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MaheshKamat on at

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We're sorry for the trouble because of this. Would you and IgorSo mind responding with the OS version on your HL?

The best way for us to investigate is to reproduce the same behavior here. Since the issue is not occurring on any of our devices it might be something to do with the OS flash on your device.

Thank you

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