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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing emails templ...
Customer experience | Sales, Customer Insights,...
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Marketing emails templates in CRM

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Posted on by xhj45 131

Hello everyone,

We would like to know with Unified Interface in CRM, will we be able to use all the marketing emails templates created in Dynamics for Marketing?

Thanks and regards,

  • xhj45 Profile Picture
    xhj45 131 on at
    RE: Marketing emails templates in CRM

    Hi Protim Choudhary, 

    I would like to thank you for your answer!

    And sorry I think I didn't describe my question clearly : 

    Apparently in Sales with Unified Interface, we can also edit the marketing email templates, so I would know if we can also use the marketing email templates in Dynamics Sales? :

    pastedimage1595543193772v1.png

    I tried sending a email for a contact using the Standard email editor in Sales, but I just have the possiblity to insert the emails templates but not marketing email template.

    Best regards,

  • Suggested answer
    protc Profile Picture
    protc on at
    RE: Marketing emails templates in CRM

    Hi,

    Thank you for your query.

    I believe the answer would be Yes, as there isn't any mention of deprecation in Marketing.

    https://docs.microsoft.com/en-us/power-platform/important-changes-coming

    Additionally, Microsoft has introduced a whole set of new improved design features for Marketing emails,

    https://docs.microsoft.com/en-us/dynamics365/marketing/email-design#establish-your-basic-layout-by-choosing-the-right-template

    https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-marketing/improved-email-content-designer

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