Service | Customer Service, Contact Center, Fie...

Is there an ability to start a call from Guides

(0) Share

Report

Posted on by Adrian C

I'm working on a research scenario which involves a training simulation within Dynamic Guides. I would like at a point in the scenario to have the guides user call in some help. Is it possible to set this up in Guides and not have the person come out of guides at all.

Thanks in advance for any help

I have the same question (0)

All responses (2)

Answers (0)

Remy Rouinvy 243 on at

Like (0)

Report

RE: Is there an ability to start a call from Guides

Correct me if I'm wrong, but for now Remote Assit close all other launched applications when you launch it.

The 3d window of the other application is still visible, but when you will try to resume it, it will restart.

I think you are forced to launch Remote Assist call before launching your other application.

Was this reply helpful? Yes No
Suggested answer

DavePinch on at

Like (0)

Report

RE: Is there an ability to start a call from Guides

Hi Adrian, thank you for posting. This isn't possible today but it is a scenario we are investigating. In the meantime you can manually start an RA call after starting Guides as described here: docs.microsoft.com/.../get-help-hololens-app-hololens

Was this reply helpful? Yes No