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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service Portal t...
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Answered

Field Service Portal times

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Posted on by Community Member Microsoft Employee

Hello, we are using the Field Service add on for Portals.  When we submit time off requests from the portal the schedule board posts that time as UTC time, we are eastern time.  The Time off request record and time entry record reflects the correct time (eastern/time we put in on the portal).  We have verified our personal settings are Eastern time and that the schedule board is set for Eastern.  Also, the 'Resource' is set to eastern time.

I have tried to look into the records that generate for time off/work hours, but they appear to be somewhat hidden.

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: Field Service Portal times

    Hello Mike Hasting,

    https://powerobjects.com/powerapps/introducing-field-service-portal/

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • Verified answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Dan Gittler - Dynam... on at
    RE: Field Service Portal times

    Noticed this was never answered. The schedule board has a time zone display setting when you press the settings icon within the board. It just reads the time in UTC and then displays it based on the schedule board timezone. As long as your schedule board timezone is correct it will read and display properly. I would recommend checking if the Schedule Board timezone is set properly

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