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Post statement error in D365

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Hi all,

I have a case. i created the sales order in Dynamics 365 and i invoiced it.

After that i go to the POS to pay the sales invoice and it works.

When Dynamics 365 i try to calculate statement and try to post statement i got the error in error log box

"While processing the state Customer order created, generic exception encountered in retail statement XXXXXXXXX in the controller : The sales order creation failed for the statement XXXXXXXXX and the transactions: XXXXXXXXX."

and also show the error message when posting :

"The sales order creation failed for the statement XXXXXXXXX and the transactions: XXXXXXXXX."

Actually i'm referring to this article

https://blogs.msdn.microsoft.com/axsupport/2014/11/12/ax-for-retail-2012-r3-customer-would-like-to-pay-for-sales-orders-in-retail-pos-that-were-created-in-dynamics-ax/

But found problem when post statement.

Anyone know how to solve ?

Thanks

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André Arnaud de Cal... 299,576 Super User 2025 Season 2 on at

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RE: Post statement error in D365

Hi Rudy,

Can you share a screenshot with the exact error details?

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Community Member on at

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RE: Post statement error in D365

Hi here is the error. Sorry i have to masked the number.

Firstly I create the sales order in D365 back end. It is normal sales order after that i invoiced it.

I want to pay the sales invoice in POS. By recall this sales order by using sales invoice function and pay by cash. It works.

After that i p-job, calculate statement and post statement. It is stuck in post statement and throw the error.

Actually i was referring this article and it works before in ax 2012

https://blogs.msdn.microsoft.com/axsupport/2014/11/12/ax-for-retail-2012-r3-customer-would-like-to-pay-for-sales-orders-in-retail-pos-that-were-created-in-dynamics-ax/

Please help me how to solve.

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André Arnaud de Cal... 299,576 Super User 2025 Season 2 on at

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RE: Post statement error in D365

Hi Rudy,

Unfortunately, I haven't seen this issue before. I was wondering if the screenshot would add some more hints, but that is not the case. You can try to use a debugger to find the culprit or look at LCS issue search for a possible known issue.

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Community Member on at

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RE: Post statement error in D365

Hi Andre,

Thanks. i'm thinking that if you can post statement by following my scenario.

Thanks

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Community Member on at

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RE: Post statement error in D365

Hi

Anyone how to solve please ?

Thanks

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Vinay2543 on at

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RE: Post statement error in D365

Were you able to resolve this? I am facing the same issue

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Community Member on at

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RE: Post statement error in D365

Hi Everyone,

Faced the same issue today while posting statement for one of the customers.

Rudy Mulyadi - Did you find a fix for this ?

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Community Member on at

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RE: Post statement error in D365

Good morning!

I've had the same error but I'm not managing to fix it. Did you finally manage to solve this error? Thank you in advance

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