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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How do I query User Av...
Service | Customer Service, Contact Center, Fie...
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How do I query User Availability?

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Posted on by MezMarianne 1,267

I would like to make sure that cases which are reopened are not assigned to a user who is not available.

I would like to do this either by workflow or Power Automate Flow.

I need to know where the information about a Service Agent's Availability is stored.

I want to be able to differentiate between Working Hours (blue in the screen shot) and Time Off (orange in the screen shot)

Where is the information about a Service Agent's Time Off stored?

pastedimage1642603299259v1.png

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi MezMarianne,

    You can check 'Customer Service Schedule' and 'Holiday Schedule' 

    pastedimage1642662937416v1.png

  • MezMarianne Profile Picture
    MezMarianne 1,267 on at

    Thanks. In the holiday schedule and customer service calendar I have no entries.

    The user has indicated Time Off in the personal calendar.

     pastedimage1642678094053v1.png

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