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Dynamics 365 Community / Forums / Customer Service forum / v9 Unified User Interf...
Customer Service forum

v9 Unified User Interface not appearing in My Apps

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Posted on by ASH727WRK 25

I'm a system admin and I'm trying to get the mobile app to appear in My Apps.  I somehow accomplished this previously directly after our v9 upgrade (sandbox).  But, the mobile application is only visible for myself (with admin security role) and one other user (test account user).  Today i added a new user and asked them to log in.  when they go to "My Apps", the mobile app is not available to them.  They have the same security role as my other user (test account user).  I don't understand?  What do I need to do for my users to have access to the mobile app?

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    I have only guess work here.

    You might have done this. Verify if there’s any extra security role that test account user is having.

    Go to App, click the ellipses & Manage roles. See the security role you mapped there.

    Check the users Business unit of it differs. Also any team membership & security role for teams?

    Finally take the app url with querystring appId & hit directly in incognito browser with that troublesome user.

  • Verified answer
    ASH727WRK Profile Picture
    ASH727WRK 25 on at

    Thanks!  I checked and I didn't see any conflicts on the teams assigned to the user.  I did get an answer on this from Microsoft.  We concluded that my users need the "Customer Service App Access" security role assigned to them in addition to the other security role(s) assigned.    

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