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Customer experience | Sales, Customer Insights,...
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I want to install Marketing module in my CE Paid subscription

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I want to install a marketing module under my customer Engagement module i have recently purchased the marketing module trail but it won't allow me to configure resources. it is giving me the error -  "We cannot provision a Dynamics 365 Marketing trial instance on this paid CE environment. Select another Dynamics 365 Marketing entitlement from the list."

Please help me out.

  • Suggested answer
    Autumn Arbury Profile Picture
    Autumn Arbury Moderator on at
    RE: I want to install Marketing module in my CE Paid subscription

    If you have a paid CE entitlement, it allows you one paid marketing application. I recommend choosing the paid marketing application and you should be able to install.

    You can't install trials on paid environment types as there is no lifecycle management below the environment level today to expire and delete the trial on a paid environment.

    learn.microsoft.com/.../trial-faq

    Each Marketing trial comes pre-installed on a dedicated trial instance included with the trial. You can't install a Marketing trial on an existing instance.

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: I want to install Marketing module in my CE Paid subscription

    Hi partner,

    As the error message said, it is NOT possible to install a trial marketing on a paid environment.

    Marketing application is available in two types 1. Trial Marketing application 2. Paid Marketing application

    Trial Marketing application can be installed only on instances of type ''TRIAL"
    Paid Marketing application can be installed on instances of type "SANDBOX", "PROD", "TEST", "DEV"

    Please refer this article for more information: 

    https://learn.microsoft.com/en-us/dynamics365/marketing/trial-faq#what-features-are-available-in-the-trial 

    • Each Marketing trial comes pre-installed on a dedicated trial instance included with the trial. You can't install a Marketing trial on an existing instance.

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