Unable to Send Purchase Order Follow-up Email via Supplier Communication Agent in D365 FO

(4) Share

Report

Posted on by charan12

338

Hi All,

I’ve successfully configured the Supplier Communication Agent for my sandbox. As a test, I used my own email address as the shared mail box and sent a mail to my own email that confirming a purchase order. This part worked well — the message was successfully received and appeared in both my mailbox and in the "Emails from vendors" form.
However, I'm facing an issue with the Follow-up process:

I created a purchase order (PO) in Approved status.
The vendor account I used (Acme Supplies) has a valid email.
I activated follow up agent and ran the Follow-up agent.
When I go to the Follow-up messages form, I don’t see any messages being generated.

Categories:

Dynamics 365 Finance

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Syed Amir Ali 215 on at

Like (0)

Report
Copy link

Link copied!

Hey,

Please check the setup and configuration for it. You can use the below official Microsoft document on it

Set up and configure the Supplier Communications Agent

Was this reply helpful? Yes No