Unable to Send Purchase Order Follow-up Email via Supplier Communication Agent in D365 FO

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Posted on by charan12

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Hi All,

I’ve successfully configured the Supplier Communication Agent for my sandbox. As a test, I used my own email address as the shared mail box and sent a mail to my own email that confirming a purchase order. This part worked well — the message was successfully received and appeared in both my mailbox and in the "Emails from vendors" form.
However, I'm facing an issue with the Follow-up process:

I created a purchase order (PO) in Approved status.
The vendor account I used (Acme Supplies) has a valid email.
I activated follow up agent and ran the Follow-up agent.
When I go to the Follow-up messages form, I don’t see any messages being generated.

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Dynamics 365 Finance

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Syed Amir Ali 179 on at

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Hey,

Please check the setup and configuration for it. You can use the below official Microsoft document on it

Set up and configure the Supplier Communications Agent

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