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336Hi All,
I’ve successfully configured the Supplier Communication Agent for my sandbox. As a test, I used my own email address as the shared mail box and sent a mail to my own email that confirming a purchase order. This part worked well — the message was successfully received and appeared in both my mailbox and in the "Emails from vendors" form.
However, I'm facing an issue with the Follow-up process:
I’ve successfully configured the Supplier Communication Agent for my sandbox. As a test, I used my own email address as the shared mail box and sent a mail to my own email that confirming a purchase order. This part worked well — the message was successfully received and appeared in both my mailbox and in the "Emails from vendors" form.
However, I'm facing an issue with the Follow-up process:
- I created a purchase order (PO) in Approved status.
- The vendor account I used (Acme Supplies) has a valid email.
- I activated follow up agent and ran the Follow-up agent.
- When I go to the Follow-up messages form, I don’t see any messages being generated.
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