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Hello, Does anyone know how I can add action blocks like wait... and new emails to a live customer journey?
Even if I stop it I cant see the option to edit it.
Thanks,
Becca
Hi partner,
If I guess correctly, you want to modify the customer journey after it goes live and add new wait actions and new emails.
Unfortunately, action blocks cannot be added after Customer Journey is live. But it is possible to change the content of the tiles, e.g. email. you need recreate the customer journey. Here is a suggestion to recreate the customer journey.
1.Stop the customer journey2.Save customer journeys as templates3.Start new customer journeys based on templates4.Add required tiles5.Restart the customer journey
Re-create the segment if needed to filter out contacts that were handled in that customer journey.
Hi UniMarketer
Unfortunately no, on Outbound Marketing you can't add any blocks to a live or stopped journey. You can only edit times, scheduling, split percentages, and do things like replace the email or segment. The outline or map of your journey is always going to be what it is. Some tips for emails you don't want to send: expire them. And as a rule, I ALWAYS add a wait block at the start of a journey, just an hour or so, so that you can go live and have a chance to stop and recreate the journey if needed.
As far as I know, Realtime Marketing allows you to edit everything and create new versions, but I think only new contacts will go down the new journey.
Good luck!
Carrie
Did my answer help you?
Yes thanks! Good suggestions.
Thanks for this I like the idea of deactivating an email so that will stop it going if no longer needed
Just make sure to follow this article:
learn.microsoft.com/.../email-expire
It's a very specific thing, not just deactivating the email.
"Any contact who enters an email tile after its expiration date has passed will pass through the tile without being sent the message. In other words, any contact who enters an email tile after the expiration date will not receive any message produced by the expired email tile and will continue to be processed by the subsequent tiles."
Hope that helps.
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