Can Customer Engagement Plan License user work in Field Service?

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Posted on by ZeeshanGhause

HI Experts!

I have two Questions...

1- When Customer Engagement Plan License is going to retired/Obsolete?

2- Can i build custom entities & use OOTB Field Service Entities if I have Customer Engagement Plan License (in short Customer Engagement Plan License user can do CRUD in Field Service)?

Regards,
ZG

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Al Iggs on at

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For #1 there is no general answer, it really depends on your contract.

For #2, yes, absolutely, CE Plan includes the full FS license (except RSO, which is always a separate SKU).

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ZeeshanGhause on at

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Thanks Alexander!

Could you please more elaborate about RSO, mean what is RSO.

What I perceive from your answer is that if any user has Customer Engagement Plan license than we don't need to buy Field Service license!.

1- what if user has Team Member License still he is able to access Field Service or we have to buy Field Service License for him if yes then what will be the cost of that.

2- What is the Cost of Customer Engagement Plan License?

Regards,

ZG

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Al Iggs on at

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RSO: docs.microsoft.com/.../rso-overview

1 - Team Member only provides read-access and is not sufficient for FS: go.microsoft.com/.../

2 - Again, no general answer possible, depends on your contract

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ZeeshanGhause on at

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Lot of Thanks Alexander

how i can achieve this?

MySQL is separate DB and hosted on azure

Business Scenario....

Pulling data from mySQL db to Dynamics
Pulling all changes (changes / updates) from mySQL on a given entity since last run
Scheduling the process so the data is up to date in near real time

how we can achieve this?
via power Automate(it is only for on premise)?
via Custom apis(not best approach as huge data can create irretation)
Via kingswaysoft ETL (License required)
via power automate using SqlServer supporeted for online/onpremise crm(in this way have to migrate data from mysql to sqlserver)

Regards
ZG

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Al Iggs on at

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I would post this as a separate thread to make sure everyone reads it. There are likely tons of option, Power Automate or Logic Apps being 2 of them. I also wanted to point you to the Data Export Service. It constantly exports your data into Azure SQL (not mySQL), but the benefit is that it comes out-of-the-box: docs.microsoft.com/.../replicate-data-microsoft-azure-sql-database

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Anthony Dong on at

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1. There is no general for this

2. Sure you can use FS, D365 CE plan include D365 FS

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ZeeshanGhause on at

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Thanks

Please let me know

1- when i have to buy attach license of field service

2- when i have to buy full field service license

and url to this blog as well

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Al Iggs on at

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If you only need FS, you buy FS. If you need for example Sales + FS you buy Sales + FS Attach. There always needs to be one base license and the others get attached.

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ZeeshanGhause on at

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Al Iggs

Team Member license user can do CRUD on work order Type. i am curious how team member license can do this?

Regards,

ZG

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Al Iggs on at

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Not sure where you see that. Are you referring to "Work Order" or "Work Order Type"?

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