'Customer Voice responses' record are not getting created in D365 CRM and issue in 'Alerts' in Customer voice

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Posted on by Monishkumar

I have created a survey in D365 Customer voice by following the below approach

1. Created a survey

2. Survey questions are related to 'Sentiment' satisfaction metrics so that if customer submits negative responses alerts should be created in D365 Customer voice

3. Created alert rules

But after sending the survey and responses are also submitted by Clients, alerts are not getting created in Customer voice. Similarly, I am able to see the responses in Customer voice but those responses are not getting synced to D365 CRM. Cross checked Security roles and there no mistakes on assigned roles. Even after clients submits their response, it is showing like 'Still waiting on responses' I am unable to see responses in CRM and alerts in Customer voice. Can you please suggest an idea/options on why I am receiving this error?

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Creative.T 12 on at

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I suddenly no longer get survey response in 3 of my dynamics 365 environments(2 were Sandbox dev environment and 1 one production, they were all working ok the day before), I tried using even 1 question survey and I got no response record in Dataverse. They used to get the response from the survey form almost right away. Is there something going on the tenant level or being blocked?

But the survey can be submitted without any error messages. And I can see the reports get updated in the survey projects page.

Thanks for helping out.

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