Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics GP forum
Answered

Ship To address change does not roll down

Posted on by 5

If during order entry you create an address for an existing Customer and select it as the Ship To address, the change does not roll down to the other item in the order: the popup asking if you want to do so comes up, but if you answer 'Yes' the change still doesn't roll down. This results in two packing slips, with one of the shipments going to the wrong address. Any ideas?

(as an aside, what should the "Category" be for this type of post? I am new to this forum)

  • Verified answer
    StefanieC Profile Picture
    StefanieC 432 on at
    RE: Ship To address change does not roll down

    I've seen this exact thing happen before.  It was due to customizations as Janelle suggested as a cause.  The customization was firing before the rolldown and basically stopping it.

  • Verified answer
    JanelleM Profile Picture
    JanelleM on at
    RE: Ship To address change does not roll down

    Thank you for using Microsoft Forums.  

    When creating a new ship to address for an existing customer and selecting the 'YES' option to roll that change down to all line items on the order, all line items should be updating to the new ship to address.  I did quickly test this in the latest version with both a saved and unsaved order to ensure everything is working as expected and it was.

    It sounds like that just the first line item might be getting the change when you roll down the address change.  Below are a couple of things that you could check for which might case issue:

    1. Do you have any 3rd party products or customization that connect into Sales Order Processing.  If you do, temporarily disable those and test with core Microsoft Dynamics GP functionality to see what your results are. support.microsoft.com/.../kb-steps-to-disable-third-party-products-or-temporarily-disable-additional-products-in-the-dynamics-set-file-in-microsoft-dynamics-gp-a1fd71d3-7b9f-2827-718c-8c6d5df5f4c5

    2. Do you have any customization or modifications on the Sales Order Processing windows used in the Sales Transaction Entry process?  If so, remove security from the modified window and test with just the default Microsoft Dynamics GP Sales Order Processing windows.

    3. Are there any custom triggers on SOP tables that might be interfering with this process.  If there are, try to disable those and test to see what results you get.

    I hope this information helps get you started in troubleshooting your Ship To Address Roll down question.  If you are still having this issue with core Microsoft Dynamics GP code, then I would recommend opening a support ticket to dig deeper into what might be causing the Ship To Address change not to roll down to all items.

    Thank you,

    Janelle M

    Microsoft Dynamics GP Support

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,558 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,647 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Product updates

Dynamics 365 release plans