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We are configuring the Knowledge Management that comes as standard.
Where can I see all the features that are relevant only the Knowledge Article/Management at the following levels:
I am keen in understanding the full feature set and any help is appreciated.
Note: All the documentation currently available are discussing the basic features only:
Hi Partner,
Here are the documentation information for you.
Language Level
If you want to translate your article to other languages, you should enable the language first.
Go to Advanced Settings->Administration->Languages and select the language you need and apply.
After the new language has been configured, you will be able to translate the article.
Template Level
You could create your own article template in Customer Service Hub->Service Management->Article Templates
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-templates-knowledge-article
Individual Article Level
About Individual article level feature, you could refer to this doc.
BTW, I'm not sure about the "Site Level", if you mean the navigation, you could go to Customer Service Hub->Knowledge Article to find all the articles.
If my understanding is not correct, please feel free to let me know.
Regards,
Leo
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