Looking at email Insights Overview shows a number for unique clicks. However when looking at Insights Links the number of unique clicks listed for each link doesn't match the number provided in the Overview. Why are they different?
Hey Brian,
as the definition of this KPI indicates a unique Link click and your insights tab is showing a delta it might be synchronization issue if the customer journey is still on-going. Sometimes it takes a while that these insights are getting updated...
Best regards,
Mario
Thanks Leah. When I look at the email insights overview I see a number but when I look at email insights links I see a much larger number. In the example below Overview shows 63 unique clicks but the Links list total 127 unique clicks.
Hi Brian,
Could you provide screenshots about it?
Number does not match?
Where is it showing more and where is it showing less?
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