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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I want Javascript code...
Customer experience | Sales, Customer Insights,...
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I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

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Posted on by Sheershendu 40

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  • Sheershendu Profile Picture
    Sheershendu 40 on at
    RE: I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

    Hi Clofly,

    OK so I have created a new thread please follow the below link

    community.dynamics.com/.../i-want-to-assign-entitlement-to-the-entitlement-field-of-case-entity-using-plugin-also-i-have-to-attach-sla-with-the-entitlement-so-as-i-am-new-to-this-can-you-please-help-me-step-wise-along-with-the-code

    Regards.

    Sheershendu

  • cloflyMao Profile Picture
    cloflyMao 25,208 on at
    RE: I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

    Hi Sheershendu,

    OK, could you open a new thread for the new question? I will reply to you in that thread, thanks.  :)

    In addition, could you let me know what the target entity of plugin?(Case or Entitlement) It will be helpful if you could share more details about your requirement.(Please also post description of requirement to the new thread.)

    Regards,

    Clofly

  • Sheershendu Profile Picture
    Sheershendu 40 on at
    RE: I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

    Hi Clofly,

    I want to assign Entitlement to Case using Plugin also I have to attach SLA with the Entitlement. So, as I am new to this can you please help me step wise along with the code?

    Thanks & Regards,

    Sheershendu Bhattacharjee

  • Sheershendu Profile Picture
    Sheershendu 40 on at
    RE: I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

    Thanks a lot Clofly

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,208 on at
    RE: I want Javascript code to populate the body of email to description field in text format of a case entity as its showing it in HTML format

    Hi Sheershendu,

    You can just replace HTML tags by using regex:

    https://stackoverflow.com/questions/15180173/convert-html-to-plain-text-in-js-without-browser-environment

    Or creating a dummy div element and save description value as its innerHTML value, then return the element innerText value.

    https://www.labnol.org/code/19813-convert-html-to-text

    Regards,

    Clofly

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