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Session Id :
Customer experience | Sales, Customer Insights,...
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Preference Centre not linking to Marketing emails

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Posted on by 9
Hi, I'm having an issue were I get an error 404 when trying to access the Preference Centre via the unsubscribe link. I have created a new Compliance Profile, added new topics against the commercial purpose, selected those when creating the email template but no matter what I do I get an error 404 when selecting the link
I have the same question (0)
  • CK-10101432-0 Profile Picture
    10 on at
    Hi I have the same problem here.
    We have Compliance profile with:
    Company address
    Preference center (This is what the unsubscribe link should call)
     
    We can address the company address via Personalization like this:
    Compliance / Company Address and this ist shown in the mail with
    the parameter {{CompanyAddress}}
     
    The unsubscribe is a link to URL {{Preferencecenter}}.
     
    Both Values are never shown in the mail. The unsubscribe feature dows not work
    and the company address never shown.
  • JM-08111604-0 Profile Picture
    2 on at
    Also having this same issue. Any insights?

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