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I'm currently trying to change the filter on the case associated view to default to "All" instead of just "Active" so that all related cases are displayed initially. Is there any way to do this is Dynamics?
Hi CalebG,
Unfortunately, we can't customize it, which is by-design.
But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.
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Maybe you can add one tab on Account form and insert one sub-grid that related to case.
--Make default view is All cases
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