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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / System stop working wh...
Microsoft Dynamics NAV (Archived)

System stop working when enter to function

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Posted on by Community Member

Dear all,

Please help on following issue.

All users can not enter into only one function which is FA G/L journal. When user enters into FA GL journal and choose a batch the system automatically closes and stop working. 

Please help. Thank you!

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  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at

    Hi,

    Is there any customizations happened on the FA G/L Journal Page or Gen. Journal Line Table?

    How many concurrent users are there?

    Please attach the Event Viewer Log to support your claim.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    No customizations happened. Around12 users.

    How to get the event viewer log could you please tell the steps?

  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at

    Hi,

    Replicate your error. Then Start -> Event Viewer and check the error. Check the screenshot attached.\

    0284.Capture.PNG

  • Community Member Profile Picture
    Community Member on at

    Thank you Nareshwar

    Sending the event log as following.

    The description for Event ID 1 from source Cypress Trackpad cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Cypress Trackpad Module: CyCpIo.Exe

    Unable to open handle to Trackpad Driver calling location.

    Error trapped in Module HKCUCleaner.cpp at Line 34.

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

    - <System>

     <Provider Name="Cypress Trackpad" />

     <EventID Qualifiers="0">1</EventID>

     <Level>2</Level>

     <Task>1</Task>

     <Keywords>0x80000000000000</Keywords>

     <TimeCreated SystemTime="2016-07-27T02:05:19.000000000Z" />

     <EventRecordID>1468771</EventRecordID>

     <Channel>Application</Channel>

     <Computer>dt31.apip.com</Computer>

     <Security />

     </System>

    - <EventData>

     <Data>Cypress Trackpad Module: CyCpIo.Exe</Data>

     <Data>Unable to open handle to Trackpad Driver calling location.</Data>

     <Data>Error trapped in Module HKCUCleaner.cpp at Line 34.</Data>

     </EventData>

     </Event>

  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at

    Hi,

    What is this Track Pad? Please provide more information.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    I really don't know what is track pad.

  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at

    Hi,

    This error log is not associated with NAV. Please replicate the error and attach the event log error again.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Sending you again the correct result

     Parameter name: index

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.ExceptionHandler.<>c__DisplayClass2.<DoRethrowWithCatchException>b__0()

        at Microsoft.Dynamics.Nav.Client.ExceptionHandler.ExecuteAndCatchExceptions(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.ExceptionHandler.DoExecute(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.ExceptionHandler.DoRethrowWithCatchException(Exception exception)

    Source: Microsoft.Dynamics.Nav.Client

    ----------------------------------

    Type: System.ArgumentOutOfRangeException

    Message:

     Index was out of range. Must be non-negative and less than the size of the collection.

     Parameter name: index

    ParamName: index

    StackTrace:

        at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)

        at System.ThrowHelper.ThrowArgumentOutOfRangeException()

        at System.Collections.Generic.List`1.get_Item(Int32 index)

        at Microsoft.Dynamics.Nav.Types.Data.NavDataRow.get_Item(Int32 columnIndex)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NavRecord.GetField(Int32 columnIndex)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NavColumnBinder.get_Item(RowEntry rowEntry)

        at Microsoft.Dynamics.Framework.UI.EditLogicalControl.get_ObjectValue()

        at Microsoft.Dynamics.Framework.UI.StringControl.get_Text()

        at Microsoft.Dynamics.Framework.UI.StringControl.get_StringValue()

        at Microsoft.Dynamics.Framework.UI.WinForms.StringControlAdapter.DisplayValue(LogicalControl logicalControl)

        at Microsoft.Dynamics.Framework.UI.WinForms.StringControlAdapter.OnUpdateValue()

        at Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter.UpdateValue()

        at Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter.PropertyChanged(Object sender, PropertyChangedEventArgs propertyChangedArgs)

        at Microsoft.Dynamics.Framework.UI.LogicalControl.OnPropertyChanged(PropertyChangedEventArgs e)

        at Microsoft.Dynamics.Framework.UI.LogicalControl.OnRowChanged(CurrentRowChangeEventArgs e)

        at Microsoft.Dynamics.Framework.UI.LogicalControl.RowEntryProxy_CurrentRowChangedEvent(Object sender, CurrentRowChangeEventArgs e)

        at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

        at Microsoft.Dynamics.Framework.UI.RowEntryProxy.OnCurrentRowChanged(CurrentRowChangeEventArgs e)

        at Microsoft.Dynamics.Framework.UI.RepeaterViewportControl.SetRowEntry(RepeaterRowControl repeaterRowControl, RowEntry rowEntry)

        at Microsoft.Dynamics.Framework.UI.RepeaterCurrentRowViewportControl.UpdateViewport(BindingManager bindingManager)

        at Microsoft.Dynamics.Framework.UI.RepeaterCurrentRowViewportControl.AddRowEntries(BindingManager bindingManager, Int32 rowsAddedStartingIndex, Int32 rowsAddedCount)

        at Microsoft.Dynamics.Framework.UI.RepeaterControl.CommitAddedRowEntries()

        at Microsoft.Dynamics.Framework.UI.RepeaterControl.PostRefresh()

        at Microsoft.Dynamics.Framework.UI.RepeaterControl.BindingManger_FillCompleting(Object sender, EventArgs e)

        at System.EventHandler.Invoke(Object sender, EventArgs e)

        at Microsoft.Dynamics.Framework.UI.BindingManager.OnFillCompleting(EventArgs e)

        at Microsoft.Dynamics.Framework.UI.BindingManager.ChangeStateToFilled()

        at Microsoft.Dynamics.Framework.UI.BindingManager.DoFill(Bookmark bookmark, FillDirection fillDirection)

        at Microsoft.Dynamics.Framework.UI.BindingManager.Fill(BindingManagerFillOptions options)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NavTransactionManager.Update(NavBindingManager navBindingManager, Boolean useInitialBookmark)

        at Microsoft.Dynamics.Nav.Client.UIPatterns.FormUpdateRequestPattern.Update(LogicalForm form, Boolean saveBeforeUpdate, Boolean useInitialBookmark)

        at Microsoft.Dynamics.Nav.Client.UIPatterns.FormUpdateRequestPattern.ProcessUpdateRequest(NavFormUpdateRequestEventArgs e)

        at Microsoft.Dynamics.Nav.Client.UIPatterns.FormUpdateRequestPattern.DataAccess_FormUpdateRequest(Object sender, NavFormUpdateRequestEventArgs e)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.OnUpdateFormRequest(NavFormUpdateRequestEventArgs args)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.RaiseFormUpdateRequest(NavRecordState state, Boolean asynchronous, Boolean useInitialBookmark)

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.CompleteOperation(OperationContext operation, Boolean save, Boolean performFormUpdate)

        at Microsoft.Dynamics.Nav.Client.UI.Databinder.OperationContext.CompleteOperation()

        at Microsoft.Dynamics.Nav.Client.DataBinder.LookupOperationContext.CompleteOperation()

        at Microsoft.Dynamics.Nav.Client.DataBinder.DataAccessOperationContext.DisposeCore()

        at Microsoft.Dynamics.Nav.Client.UI.Databinder.OperationContext.Dispose()

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.LookupField(Int32 fieldId, String triggerName, String stringValue, String columnName, Boolean& validateRequired, String& returnedValue)

        at Microsoft.Dynamics.Nav.Client.Actions.NavLookupAction.InvokeCore(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.Action.InvokeCoreWithErrorHandling(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.Action.DoInvoke(LogicalControl logicalControl, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.Action.Invoke(LogicalControl logicalControl)

        at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.InvokeDefaultLookupAction(LogicalControl control, Boolean useLookupStringValue, String lookupValue)

        at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.InvokeDefaultLookupAction(LogicalControlAdapter adapter, String lookupValue)

        at Microsoft.Dynamics.Framework.UI.WinForms.StringControlAdapter.OnLookupClick()

        at Microsoft.Dynamics.Framework.UI.WinForms.StringControlAdapter.TextControl_LookupClick(Object sender, EventArgs e)

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.BusinessQuadroBase`3.LookupControl_Click(Object sender, EventArgs e)

        at System.Windows.Forms.Control.OnClick(EventArgs e)

        at System.Windows.Forms.Button.OnClick(EventArgs e)

        at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.LookupButton.OnMouseUp(MouseEventArgs e)

        at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

        at System.Windows.Forms.Control.WndProc(Message& m)

        at System.Windows.Forms.ButtonBase.WndProc(Message& m)

        at System.Windows.Forms.Button.WndProc(Message& m)

        at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

        at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

        at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    Source: mscorlib

  • Suggested answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    This could happen due to some junk code is there on openpage trigger . Check that.

    You can follow following

    1) Try to compile the object

    2) Export the object in FOB and re import it after deleting

    3) Try with different profile.

  • Community Member Profile Picture
    Community Member on at

    Hi Amol,

    Thank you. But still the same, no change.

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