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Real-time marketing customer journey: email open and specific email link

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Posted on by 9

Hi!

I am currently building out a customer journey and have run into a specific issue regarding the if/then (email open/specific email link click) element. I would like to send an email to a customer, and then from this email create an if/then branch specified to email open. From there, if the customer opens the email I would like to add an element to then determine whether a specific email link was clicked on or not. The issue I'm encountering is that it does not seem to be possible to add an if/then branch for email open and then follow with an if/then for specific email link on the yes branch as it does not directly follow the email. Is there a work around or solution to being able to use these features consecutively?