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Service | Customer Service, Contact Center, Fie...
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Problems configuring the Customer Service Community portal

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Hello everyone,

we have installed the Customer Service Community portal (https://go.microsoft.com/fwlink/?linkid=2168784) and followed the setup instructions (https://docs.microsoft.com/en-us/dynamics365/customer-service/community-get-started). We repeated the installation several times, on 2 different tenants, to exclude that it was a problem related to the environment or the tenant.

The result was always the same: the installation was completed without errors, but the new portal seems to be broken: the Community home page throws a jscript error and nothing else: 

Web-capture_5F00_21_2D00_6_2D00_2022_5F00_135455_5F00_communityportal_2D00_lab.powerappsportals.com.jpeg Immagine-2022_2D00_06_2D00_21-134834.png

The package installs 4 solutions:

  • Community Anchor
  • Community Flow
  • Community Portal
  • Community Base

all of version 9.2.220518.6

Is there anyone who has managed to complete the installation? Any undocumented steps missing?

Thanks for your help, Davide

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Davide,

    Have you tried to use other browser or privacy mode to open the portal?

    And i have installed it as following document,without any errors.

    Get started with Community | Microsoft Docs

    My solutions version are 9.2.220607.2:

    pastedimage1655882429369v1.png

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