Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Suggested answer

Problems configuring the Customer Service Community portal

(0) ShareShare
ReportReport
Posted on by 20

Hello everyone,

we have installed the Customer Service Community portal (https://go.microsoft.com/fwlink/?linkid=2168784) and followed the setup instructions (https://docs.microsoft.com/en-us/dynamics365/customer-service/community-get-started). We repeated the installation several times, on 2 different tenants, to exclude that it was a problem related to the environment or the tenant.

The result was always the same: the installation was completed without errors, but the new portal seems to be broken: the Community home page throws a jscript error and nothing else: 

Web-capture_5F00_21_2D00_6_2D00_2022_5F00_135455_5F00_communityportal_2D00_lab.powerappsportals.com.jpeg Immagine-2022_2D00_06_2D00_21-134834.png

The package installs 4 solutions:

  • Community Anchor
  • Community Flow
  • Community Portal
  • Community Base

all of version 9.2.220518.6

Is there anyone who has managed to complete the installation? Any undocumented steps missing?

Thanks for your help, Davide

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Problems configuring the Customer Service Community portal

    Hi Davide,

    Have you tried to use other browser or privacy mode to open the portal?

    And i have installed it as following document,without any errors.

    Get started with Community | Microsoft Docs

    My solutions version are 9.2.220607.2:

    pastedimage1655882429369v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,431 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,503 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans