Customer experience | Sales, Customer Insights,...

Worklflow event not triggering

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi community!

We are having a weird issue in Dynamics CRM 365 on-premise. We've developed a "background" Workflow, scoped at "Organization" that runs in two events:

- State change

- Assigment

This works perfectly across Dev, Test, Staging environments, same version of the product, same solutions and customizations. But, in production the workflow doest not trigger at all at the "Assigment" event. It still works at the "State change".
We tested everything:

- Activate / Deactivate
- Change the scope, back and forward
- Checked the async service (it runs ok)

We also made a small dummy workflow in production with almos no content, to see if it triggers on "Assigment" and no luck. Seems like the event is broken or something, but ONLY in production.

Any thoughts?

Regards!

All responses (4)

Answers (0)

Suggested answer

Bipin D365 28,961 Moderator on at

Like (0)

Report

RE: Worklflow event not triggering

Hi,

Can you check if it gets triggered when you select Owner in Records field changed option in workflow trigger instead of using Record is assigned?

Please mark my answer verified if i were helpful
MMK 745 on at

Like (0)

Report

RE: Worklflow event not triggering

Then you should create a workflow with a different name and delete the old one

i also got some issues like it and recreating it fixed it
Community Member Microsoft Employee on at

Like (0)

Report

RE: Worklflow event not triggering

Thanks for your answer Moin! Yes, in fact we already tested even with an administrator profile role.
Suggested answer

MMK 745 on at

Like (0)

Report

RE: Worklflow event not triggering

HI Martin

Please check if the user with whom you are testing has proper Security Roles for the entities involved in your Production