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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Date picker not visibl...
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Date picker not visible for some users on both Chrome and IE

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Posted on by Mahmoud Gamal 10

We have 365 customer engagement organization, some users (around 3 users out of 50 users) has a strange issue. Date time parameters doesn't have a date picker and they are displayed as normal text inputs. As you can see in the following screenshots, we tried to login with different user on the same machine and using the same browser and the fields displayed correctly:

report-date-time-picker-not-loaded.JPG

report-date-time-picker-loaded.JPG

Please note the following:

  • Different user on the same machine and on the same browser, the picker is working fine and disabled with no issue.
  • This on both browsers IE and Google Chrome. And both are working fine for different user.
  • This is for all the reports not just one report.
  • We tried to fill in the date manually, then we opened SQL Profile and we found out that the date is passed to the sql server with wrong values than the manually entered one, like year 2000 and 2058 years. 
  • The organization was updated from 2011 organization and it is working fine for the same users on 2011.
  • We didn't find any errors in the SSRS server or the Dynamics crm server. 
  • We tried to give these users more permissions on the SSRS server on the reports folder and the same issue.
  • We delete the report and uploaded it again to the CRM and the same issue.

So what we can do, is is a bug or what?! 

Thanks

I have the same question (0)
  • Mahmoud Gamal Profile Picture
    Mahmoud Gamal 10 on at
    RE: Date picker not visible for some users on both Chrome and IE

    Edge is not working, the same issue even with private browsing.

  • Mahmoud Gamal Profile Picture
    Mahmoud Gamal 10 on at
    RE: Date picker not visible for some users on both Chrome and IE

    Edge is not working, the same issue even with in private browsing.

  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Date picker not visible for some users on both Chrome and IE

    Hi...No.. not IE10 but Edge. Both IE10 and IE11 are not supported. So do try on Edge to see if the issue persist.

    pastedimage1613083370342v1.png

    Though it does sems to be issue with caching though so also try inPrivate browsing.

    Thanks,

    Prateek

  • Mahmoud Gamal Profile Picture
    Mahmoud Gamal 10 on at
    RE: Date picker not visible for some users on both Chrome and IE

    IE is version 11. But I tried it on my machine, my user account works perfectly, I signed out and then signed in with different user on the same browser the issue is happening?! I tried the same on another user machine who doesn't have this issue, sign out, login with different user with this issue, and it is happening.

    So you are suggesting to use IE 10 not IE 11? And all the users are using Windows 10, with IE 11.

  • prt33k Profile Picture
    prt33k 6,907 on at
    RE: Date picker not visible for some users on both Chrome and IE

    Please check the chrome/IE version too. Also are these 3 users are on windows 10?

    docs.microsoft.com/.../web-application-requirements

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