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Service | Customer Service, Contact Center, Fie...
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How can I create one guide in multiple languages

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Posted on by 10

Hi,

Our company has operators who needs the instructions in their own language. Is it possible to write Guides once and let the text be translated in multiple languages?

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  • Verified answer
    DavePinch Profile Picture
    on at
    RE: How can I create one guide in multiple languages

    Hi Tom,

    This isn't possible at the moment and you will need to create a guide for each desired language.

    We are looking at ways to make this easier and it is extremely helpful to understand the scenarios that people are trying to implement. Can you tell me what languages you need to support? Note that the Guides app is currently localized into the following languages and I'm interested if you need to support other ones as well.

    pastedimage1601406045914v1.png

    I know this doesn't help with your immediate needs (content localization) but your feedback is appreciated. Feel free to reply here, or submit feedback to our ideas site, or send me a private message if you can't share publicly. Thank you for posting!

  • Community Member Profile Picture
    on at
    RE: How can I create one guide in multiple languages

    Dave,

    I am interested in this information as well. As a Global company we have installation, service, and operations Guides we are testing in US. But those same Guides are seen as something even more effective if they can be translated for our other countries. We currently translate our actual install, service and operations manuals into 18 different languages.  We are currently transitioning over to a new structured XML system.

    Ken

  • Willtonn Profile Picture
    10 on at
    RE: How can I create one guide in multiple languages

    Thanks Dave for the reply.

    I already posted a feedback on the idea site and hope this will be added to the application soon. (https://experience.dynamics.com/ideas/idea/?ideaid=a343e9dc-2002-eb11-b5d9-0003ff68e4a3)
    I think a lot of multi nationals are facing this problem when they want to use this for their international use cases.

    We as a Global Truck manufacturer have factories across the globe and need to support our factories and repairing dealers with build and repair instructions. We now write it in English and then translate it into the required languages and store it in a Content Management System for online use or the creation of manuals. If Guides could use a CMS for the language specific content and the writing of the structure and holograms is setup as it is now in the Guides application, we could benefit from both worlds.

    The GUI and Content languages we will need to support are at least the following:
    pastedimage1601445385118v1.png

    We would be happy if at least Dutch, German, English(UK), English(US), French and Spanish were available in GUI and Content.

  • Willtonn Profile Picture
    10 on at
    RE: How can I create one guide in multiple languages

    Moved this entry

  • retosan Profile Picture
    5 on at
    RE: How can I create one guide in multiple languages

    if you really need multi-language support, you may want to check Inspect AR

  • Suggested answer
    Willtonn Profile Picture
    10 on at
    RE: How can I create one guide in multiple languages

    It seems that Guides is only usable in regions with one language speaking users and not for multinational Global companies with many different languages in their audience. So for us it will be a no go for new initiatives. The authoring work will be to much and will exceed the needed time for learning in person.

  • Community Member Profile Picture
    on at
    RE: How can I create one guide in multiple languages

    @Ton Willems,

    So lets start with a bigger issue which is at the device level where the Microsoft Hololens is sold in regions around the world. So saying we are going to buy XXX of HL2 in the US and distribute them around the world to work first has to be evaluated since this will effect what ever software you plan to use.

    The second issue, and I will be curious about what you find, is that any "Guides" like program will would require some sort of XML (or other) direct word replacement from one language to another.

    I make operations, install manuals, and service manuals for 18 languages world wide.  There are plenty of XML programs already developed to both translate and then output that information into HTML or PDF etc., which is what I am assuming your a doing. And if your doing your structured documents correct you have topics/components that have already been translated and then you probably never touch those translation again because they don't change.

    So with the way Guides is going, there may be a way in the nearish future to map out the language of what is in a Guide. You would do this in say excel: Row 1: "This is an instruction" with each column having the comparable translation (just being super basic here). Map out an entire Guide in terms of the verbiage. Then use the PowerApp interface for Guides to create/replace the language of a Guide to its comparable language. (@davePinch and @RyanNadel you may look at this a way to improve in the future)

    Sharing the translated Guide and make that translation interface can definitely be improved but Microsoft does listen

  • RyanN Profile Picture
    on at
    RE: How can I create one guide in multiple languages

    Hi Ton 

    I'm curious how you currently handle this with documents and powerpoints?

    Ryan

  • RyanN Profile Picture
    on at
    RE: How can I create one guide in multiple languages

    I could imagine a setup where you have a branching step to pick a language, then that triggers a powerautomate flow which updates the text in the steps pulling from a spreadsheet as you suggest. Not super smooth both theoretically doable.

  • Willtonn Profile Picture
    10 on at
    RE: How can I create one guide in multiple languages
    [quote user="RyanN"]

    Hi Ton 

    I'm curious how you currently handle this with documents and powerpoints?

    Ryan

    [/quote]

    For the factories we have printed documents to train the employees with changes and instructors to teach new employees from scratch. But we want the instructions on a standard way in multiple languages.For service repairs or maintenance instructions we have the instructions in multiple languages as step by step (printed or on a screen) as I wrote in earlier replies. But there we want to display the AR content on top of the working area together with the language specific instructions.

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