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Customer experience | Sales, Customer Insights,...
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Advanced find not working as expected for Marketing List Manage Members

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Our Dynamics 365 CRM customers are facing an issue and would like assistance in resolving it. 
Below are the details of the problem: 
Environment Information: 
Dynamics 365 CRM Version: Dynamics 365 CRM On-premises v9.1.23.10 (Latest)
Browser and Version: Google Chrome Version 120.0.6099.130, Microsoft Edge Version 120.0.2210.91 
Operating System: Windows 10, Windows 11 

Steps To Reproduce: 
1. Login to Dynamics 365 CRM On-premises 
2. In Unified Interface Sales Hub app, navigate to Marketing List 
3. Create new Marketing List. 
4. Navigate to Manage Members -> Add using Advanced Find. This will open pop-up window “Add members using advanced find” 
5. Click on Add -> Add Row, new row gets added and the field textbox just sits and spins continuosly. 
 
Expected Behaviour:
 
It should display the list of fields available in account entity and user should be able to see the results. Actual Behaviour: When you go to add row, the field textbox just sits and spins continuosly. 
 
 
Additional Information: 
- This issue is consistently experienced for account entity. 
- We have logged in with user having System Administrator and Salesperson rights 
- There have been no recent changes or updates to the system or CRM configuration 
- This issue is affecting all customers and CRM users, including the System Administrator. 
- When we choose the account as the targeted entity in the Marketing List and add a row, the following error appears in the browser's Development Tools -> Network Tools -> Response. {/error/:{/code/:/0x80040216/,/message/:/An unexpected error occurred./}}
 
Any assistance and valuable advice are appreciated.
 

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