When adding a Primary Incident to a Work Order (following the article here, section 3), where the Incident Type has an associated Requirement Group Template, I get the error "This characteristic is already assigned to this requirement. Duplicate records are not allowed. Please remove any duplicates before proceeding".
I have been careful to use an Incident Type without an Incident Type Characteristic. Instead I have an Incident Type with a Requirement Group with a configuration suggested in the above docs.microsoft article:
Is this a bug and does anyone have any advice?
Referencing the reply from Ravi in the Post here, I disabled some plug-in steps on Create of the Work Order Incident. What appears to stop the error from occurring for me is disabling the Create PostOperation step for Work Order Incident (see below) however this also stops any Work Order Products/Services/Service Tasks from being added to the Work Order (which is not what I want as this is key functionality).
Any advice welcomed
Thanks!
