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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SharePoint documents n...
Customer experience | Sales, Customer Insights,...
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SharePoint documents not opening in Edge or Chrome

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Posted on by Rajath Krishna S 62

In Dynamics CRM we have made a button called as "Open Documents" for all sections of CRM stage. But if a user clicks that button sometimes the SharePoint page is opening and sometimes the link is not opening and no action is taking place. We tried in Edge as well as Chrome but the results are same.

We don't know when the link is working when its not.

Can anyone help me out?

pastedimage1659677707335v1.png

Green color button "Open Documents"

I have the same question (0)
  • MLarsen Profile Picture
    MLarsen 508 on at

    Maybe this forum post can point you in the right direction? techcommunity.microsoft.com/.../8241

  • Rajath Krishna S Profile Picture
    Rajath Krishna S 62 on at

    Hi Morten,

    We have already made the Open Documents tab in the CRM page. The issue is the button is not working sometimes and we don't know when the link is opening and when its not

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at

    Does the operating user have access to the SharePoint site?

  • Rajath Krishna S Profile Picture
    Rajath Krishna S 62 on at

    Yes, the user has the access for the SharePoint site.

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