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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / how to track serials i...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

how to track serials in inventory ?

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Posted on by Saravanan19 160

hello, 

how to track serial numbers in inventory or on  product level ? 

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  • Nya Profile Picture
    Nya 29,064 on at

    Hi,

    It can be done with Dynamics 365 Business Central.

    Please refer to the following article to know more about it.

    Track Serial Numbers and Production in Dynamics 365 Business Central (erpsoftwareblog.com)

  • Dan Gittler - Dynamics Field Service Profile Picture
    Dan Gittler - Dynam... Microsoft Employee on at

    Hi Saravan, can you elaborate on your requirements? Is this full serialized inventory through installation? Is it just tracking the serial number when a product is installed at a customer site?

  • Saravanan19 Profile Picture
    Saravanan19 160 on at

    We want to track serials on our finished goods and inventory. I see inventory feature in field service and we are able to manage on-hand qty. but i am not able to track serials or any properties for the inventory.

  • Suggested answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Dan Gittler - Dynam... Microsoft Employee on at

    Unfortunately we do not have true serialized inventory in Field Service. There are some partners who offer solutions though. If anyone seeing this thread can recommend a good ISV solution that would be great! In the meantime, here is the feature request on the ideas portal, definitely upvote it! - experience.dynamics.com/.../

    If this answered your question, please mark as verified!

  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at

    Saravan - you can reach out to me at scott.lefante@rsmus.com  RSM has a serialized inventory solution.  

  • JK-05090117-0 Profile Picture
    JK-05090117-0 3 on at
    Hi team, we have a similar requirement but for a different purpose.  We had retail sales for multiple Qty's to track serial numbers and just ran a WF to split the QTY's out to line items and add a serial number field.
     
    For field service though we have a client running a transport business though and we have internal inventory that's used on trucks - it could be items like Fire Extinguishers etc that are an internal inventory item for the business but have expiry dates, service dates and serial numbers.
     
    We used the idea on another thread to transfer these items to a Warehouse which is attached to a vehicle (Bookable Resource - Equipment) but I'm wondering if using assets based on what Dan Gittler is implying below, a better option.

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