Timeline doesn't show campaigns.

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Posted on by Community Member

Hi,

I have been playing around with a customer service demo environment. I have noticed that when sending an email via quick campaigns, it doesn't show up on the timeline of the contact who has received the email. Is there a way to change this without having to manually create emails through activities?

Thanks!

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LuHao 40,888 on at

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RE: Timeline doesn't show campaigns.

Hi Aagje,

Glad to help you.

Please click Yes under "Did this answer your question? " to close this thread.

Thanks.
Community Member on at

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RE: Timeline doesn't show campaigns.

Good to know it works, thanks!
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LuHao 40,888 on at

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RE: Timeline doesn't show campaigns.

Hi Aagje,

I tested it, the emails of quick campaigns showed up on the timeline of the contact in my environment.

Here is my test process.

In the Customer Service Hub, select some contacts and create a quick campaign.

Select Email.

Write the email and create.

Wait a few seconds, open the Contact form, we can see the email just created in the timeline.

We need to wait until the email has been sent successfully before we can see it in the timeline of the Contact form, that is, the status of the email is Sent.