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Customer experience | Sales, Customer Insights,...
Answered

Automatically update a Contact custom field after Redirect URL click

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Posted on by 40

What would be the best way to automatically update a record inside the contact object after they have clicked a Redirect URL link?

I have been able to identify the activity via a dynamic segmentation list, but would also like to map this specific action/in-action to a custom Two-option tick box field on the contact page.

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  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    It can be achieved by inserting an on-demand workflow targeting at Contact entity into a customer journey.

    pastedimage1645584766386v3.png

    It allows to process the contacts which are set as the audience of the customer journey.

    pastedimage1645585001508v4.png

    pastedimage1645585029384v5.png

  • Evine Profile Picture
    40 on at

    Thank you this has worked for me!

    How would you go about achieving the same in result but by using the journey builder real-time marketing?

  • Nya Profile Picture
    29,060 on at

    Hi,

    The workflow tile is now only supported in outbound marketing unfortunately.

    And it is impossible to be done in real-time marketing.

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