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Customer experience | Sales, Customer Insights,...
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Unable to assign records

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Posted on by 608

I am trying to assign records from a disabled user to an enabled user. I was able to assign 29 orders successfully, but I get the error below on 14 records. I have tried:

  • Disabling Snapshot Cloning workflows and then assigning, but was not successful.
  • Opening the records themselves and verified there are no required fields without data in them

Any suggestions on what else to try?

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Cannot insert duplicate key. Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at Microsoft.Crm.Sandbox.SandboxOrganizationService.Execute(String operation, Byte[] serializedRequest, Object sandboxTraceSettingsObj) at Microsoft.Crm.Sandbox.SandboxOrganizationServiceWrapper.ExecuteInternal(OrganizationRequest request) at Microsoft.Crm.Sandbox.SandboxOrganizationServiceWrapper.CreateInternal(Entity entity) at Cobalt.Adapters.Platform.Crm2011.DataRequestHandler.Create(DynamicEntity entity) at Cobalt.Components.Snapshot.BusinessObjects.SnapshotBusinessObject.Clone() at Cobalt.Components.Snapshot.Plugins.SnapshotEventHandler.PostUpdate() at Cobalt.Components.Snapshot.Plugins.EventHandler.Execute(String messageName, RequestStage stage, Guid businessUnitId, Guid userId, List`1 parentEntityCollection) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at Cobalt.Adapters.Platform.Core.EventHandlerInfo.Execute(Object[] constructorParameters, Object[] methodParameters) at Cobalt.Components.Snapshot.Plugins.EventDispatcher.DispatchEvent(Object sender, EventSource source, String eventName, RequestStage stage, Boolean async, DynamicEntity preImageEntity, DynamicEntity postImageEntity, Object[] parameters) at Cobalt.Adapters.Platform.Crm2011.PluginAdapter.Execute(IServiceProvider serviceProvider)


Thank you in advance

I have the same question (0)
  • Verified answer
    Barbara Forsman Profile Picture
    608 on at

    I found I had to remove the associated Snapshot Activities on the Order. After I did this, the record re-assigned with no issues.

  • Suggested answer
    Mirette Shafik Profile Picture
    20 on at

    Hi Barbara,

    Glad that it works for now , we'll be closing this thread.

    Thanks!

    Regards,

    Mirette Shafik

    Microsoft Dynamics 365 Engineer

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