What would make the "posting date" change, after it is approved in the workflow?

(0) Share

Report

Posted on by Clare45

112

Hi,

Please help! When a user submits and and the approver approve an invoice journal, the posting date changed automatically to the first day of the next month which is not good since it is not recorded in the correct period.

To be more specific:

*Finance created an invoice journal dated 6/30/2020 (we have pictures as back-up, as well as it being verified by the approver and the person who entered it).

*When the user submits it workflow, the approver approves it and also sees the 6/30/2020 posting date.

*Before the user posts after the approval, they did a quick review and found that D365 changed the date to 7/1/2020. (Our company does not batch-post approved invoice journals. Basically user enters, approver approves, then user posts after the approval).

User has done this twice, and has been getting the same issue. Any help on this would be greatly appreciated!

I have the same question (0)

All responses (11)

Answers (2)

Suggested answer

André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

Like (1)

Report

Hi Clare45,

Please check if the ledger period was closed at the time the invoice gets posted. In that case, it doesn't give an error but puts the posting date to the first open date according to the ledger periods which are open for posting.

The finance department determines when postings are ready for reporting and then decides to put a period on hold. If there are still open invoices, they will be going to a new period.

Was this reply helpful? Yes No
Suggested answer

saurabh bharti 15,039 Moderator on at

Like (1)

Report

This should not happen, i would suggest to raise ticket to Microsoft.

Was this reply helpful? Yes No
Clare45 112 on at

Like (0)

Report

Hi Andres,

There is an AP hold off all other groups besides the people who work on the GL. So those outside of the groups shouldn't be to touch AP, but the main group should. So I am still confuse on this since the GL group should still be able to input things under that month.

This is also VERY alarming. Once something is approved on the date specify- it really shouldn't change the date. I.e. if the approver sees the June date- the system should not automatically change it to 7/1/2020 after the fact. It would/shold normally reject the post saying ledger is close.

Was this reply helpful? Yes No
Suggested answer

Clare45 112 on at

Like (0)

Report

Thanks Saurabh. This makes more sense that this is a glitch. I have never heard of a system automatically changing a posting date after the approver approves it on a specific date. It's quite concerning that it does this.

Was this reply helpful? Yes No
Verified answer

saurabh bharti 15,039 Moderator on at

Like (1)

Report

Thats right, please update us as well about response from Microsoft.

Was this reply helpful? Yes No
Verified answer

André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

Like (1)

Report

Hi Clare,

Are you using the invoice register and approval journals or are you using the invoice journal?

For the registration and approval it works like I mentioned. There was even a hotfix provided in the past when this was not working (LCS Issue 231424).

For the invoice journal it is working differently. For that there are currently known issues on LCS issue search (e.g. 391442). The response is that this will be considered for the future and tracked as new feature instead of a fix.

Was this reply helpful? Yes No
Ludwig Reinhard Microsoft Employee on at

Like (0)

Report

Hello Clare45,

Wanted to follow up on this issue here and ask if you have been able to get it sorted out or whether you need any other information/help from the community?

Best regards,

Ludwig

Was this reply helpful? Yes No
Clare45 112 on at

Like (0)

Report

Hi Ludwig,

Thanks- the period was not on hold, but it did restrict the people in AP from posting. The people that has access to the GL (in a separate group), should have still been able to post to the AP account. The person who still had access posted the invoice and noticed the error. I have raised a ticket with Microsoft, since the account was not on hold for the people in that GL group.

Was this reply helpful? Yes No
Clare45 112 on at

Like (0)

Report

Hi Andre,

Thanks for you answer! This was an invoice journal posting. Thanks for mentioning the hotfix. Very much appreciated!

Was this reply helpful? Yes No
Clare45 112 on at

Like (0)

Report

Hi Saurabh,

Did not get a response yet, but Andre mentioned a hotfix which contains the same issue. In the meantime, to get around this, we enable posting to the AP account to all under the GL calendar, and re-submitted for approval. Then we restricted it again. Thanks all for your answer!

Was this reply helpful? Yes No