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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Access denied when res...
Customer experience | Sales, Customer Insights,...
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Access denied when resolving cases

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Posted on by sdnd2000 2,510

Hi, I am trying to resolve the case by clicking the resolve button, however, it gives me the access error after I completed the resolution. Is there any access I need?

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  • gisiquei Profile Picture
    gisiquei on at

    HI there,

    The best approach I would suggest is turn on some network tracesto get the details of failure, there you will be able to confirm the user by 'userID' info + the missing privilege name. Developer tool from browsers, Network option is great for it.

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