Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Unanswered

Access denied when resolving cases

Posted on by 2,397

Hi, I am trying to resolve the case by clicking the resolve button, however, it gives me the access error after I completed the resolution. Is there any access I need?

  • gisiquei Profile Picture
    gisiquei on at
    RE: Access denied when resolving cases

    HI there,

    The best approach I would suggest is turn on some network tracesto get the details of failure, there you will be able to confirm the user by 'userID' info + the missing privilege name. Developer tool from browsers, Network option is great for it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,537 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,520 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans