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Service | Customer Service, Contact Center, Fie...
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Use of finish button in bpf

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Posted on by 153

I am using case entity to raise ticket and in that i added my bpf so my question is what is the use of finish button at the end of stage like after click on finish button we can change the values in the bpf in the previous stages and we are resolving the by clicking on the resolve case which is by default present in case entity.

Note:- I know finish button is used to show that your bpf stages have finished now.

 

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  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Use of finish button in bpf

    Hi,

    A process instance can have one of the following states: Active, Finished, or Aborted. The state is determined by the following attributes on the process instance record:

    • Status / statecode: Displays the status of the process instance. 

      Value Label
      0 Active
      1 Inactive
    • Status Reason / statuscode: Displays information about status of the process instance. 

      Value Label
      1 Active
      2 Finished
      3 Aborted

      For each BPF you now have a custom entity storing each BPF instance. For the Finished state you should be Setting a status of Inactive and a status reason of Finished.

      So once your BPF is set as Finished, you will need to re-activate the BPF if you want to change the value in the stages again.

       

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