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Customer experience | Sales, Customer Insights,...
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Script error in Dynamics CRM

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Posted on by

Hi everyone

We're just in the process of implementing a Dynamics 365 CRM solution and I'm receiving a Script Error when I try to open any contact or organisation record in the UAT environment.

The error is:

Web resource method does not exist:
AppCommon.Contact.Instance.form_onload
Session Id: 277328a6-3b0d-4755-9cb3-f112f584cdae
Correlation Id: fbb2f7f2-2282-4e2b-8f39-04b05e4ccc62
Time: Wed Jul 22 2020 21:22:52 GMT+0100 (British Summer Time)

The odd thing is that our third-party developer along with all my colleagues don't receive the error, and I didn't receive it until a couple of days ago. The error occurs across both Chrome and Edge, although it works fine in both browsers on my other laptop.

This would seemingly indicate a browser issue, but I've tried hard refreshing, clearing the history and cookies, resetting to defaults etc. but nothing seems to fix the script error. I also don't have problems with any other websites other than Dynamics CRM.

Does anyone have an idea what might be causing the issue? I'm VERY new to Dynamics CRM!

Many thanks
Jon

I have the same question (0)
  • Suggested answer
    gisiquei Profile Picture
    on at

    Hi there, 

    I saw a similar issue like yours with ongoing investigation, I would suggest to raise a ticket to MS Support to track the investigation.

  • Community Member Profile Picture
    on at

    Hi John, just had the same issue. Did you ever get to the bottom of this?

    Thanks in advance

  • JonClay Profile Picture
    on at

    Hello

    The issue was resolved between our third-party Dynamics provider and Microsoft and, unfortunately, I wasn't party to the conversation :( Sorry!!

    I'd suggest raising a ticket with Microsoft though - they're pretty fast at getting back to customers.

    Good luck!

    Jon

  • Community Member Profile Picture
    on at

    Thanks Jon.

    Nice to know. Will raise with MS too.

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