web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Change currency on work order? (Different than billing account)

(0) ShareShare
ReportReport
Posted on by 886

I have some requirements where i will like to change currency on the work order (And also pricelist accordingly).

The problem is that the work order currency is linked to the selected billing account? However some times the customer wan't to be invoiced in USD and sometimes EUR.

It is not an option to change it reguarly on the billing account. Im Looking for a solution so i can change it on the work order, without the need of changing the billing account, creating a dublicate billing account etc?

I have the same question (0)
  • rskadk1 Profile Picture
    886 on at

    EDIT: I can force the change with a workflow on the workorder - however this might not be correct? Further more what can the consequences be? Also if i change the pricelist it will revert the currency back to the currency from the billing account?

  • rskadk1 Profile Picture
    886 on at

    No one who knows anything about this subject?

  • Hans Van de Velde Profile Picture
    2 on at
    We have the same issue. The Work Orders for customer Accounts must sometimes be invoiced in the Account's default currency, but sometimes in another currency.
    However, the Currency on Work Order always automatically switches back to the default Currency that's on the customer Account.
    This automatic behavior only happens when the Field Service Setting "Calculate Price" is set to "Yes" & we need "Calculate Price" is set to "Yes" to enable the processing of Work Orders to Invoices.
  • SD-09021805-0 Profile Picture
    Microsoft Employee on at
    I know this is a different scenario, but still a similar request. If you think it is relevant to your needs, vote for it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 54 Most Valuable Professional

#2
11manish Profile Picture

11manish 21

#3
AT-28040446-0 Profile Picture

AT-28040446-0 13

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans