Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

Unable to search for Serial Number (customer asset)

Posted on by 55

Hi,


When using the search functionality across all entities it is not picking up Serial Number(Asset) entity - any suggestions please

  • Suggested answer
    Cpmt1977 Profile Picture
    Cpmt1977 55 on at
    RE: Unable to search for Serial Number (customer asset)

    Hi Gabriel, thank you for your response. 

    I did actually find a solution - opening the default solution - click on ‘enties’ on the left hand side and you’ll notice ‘configure relevance search’ on the mini ribbon. This is were you can add and remove entities from the search.

  • Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,435 on at
    RE: Unable to search for Serial Number (customer asset)

    You added the column to the Quick Find View, but you need the column to the 'Find by' columns at the bottom of the view.

    pastedimage1647417136539v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,900 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans