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Service | Customer Service, Contact Center, Fie...
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Unable to search for Serial Number (customer asset)

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Posted on by 79

Hi,


When using the search functionality across all entities it is not picking up Serial Number(Asset) entity - any suggestions please

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  • Gabriel Dias Junckes Profile Picture
    2,428 on at

    You added the column to the Quick Find View, but you need the column to the 'Find by' columns at the bottom of the view.

    pastedimage1647417136539v1.png

  • Suggested answer
    Cpmt1977 Profile Picture
    79 on at

    Hi Gabriel, thank you for your response. 

    I did actually find a solution - opening the default solution - click on ‘enties’ on the left hand side and you’ll notice ‘configure relevance search’ on the mini ribbon. This is were you can add and remove entities from the search.

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