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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Email attachments in D365
Service | Customer Service, Contact Center, Fie...
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Email attachments in D365

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Posted on by JR-31101445-0 11
Hi,
Our D365 Customer Service system has been live for 5 months now.  We are discovering that email attachments are taking a lot of database space.  Ideally, we would like email attachments for incoming and outgoing emails to be stored off the database as soon as they are created.  I'm sure that many organisations have encountered this and have dealt with it.
Also, why can't I delete email attachments in D365 just like I can in Outlook?  The Delete button is greyed out on the Email form's attachment sub-grid.
Thanks,
James R
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  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,841 Moderator on at
    Hello JR-31101445-0,
     
    Understanding the Challenge
    You've correctly identified a common issue with Dynamics 365: email attachments can consume significant database storage. This can impact performance and increase storage costs.
     
    Unfortunately, there isn't a direct way to delete individual email attachments from within the Dynamics 365 interface. This is a limitation of the platform.
     
    Please refer the article/community thread on how to copy/move/delete the email attachments
    Delete email attachments from Dataverse (Dynamics 365 Sales/Service)
    https://community.powerplatform.com/forums/thread/details/?threadid=eb0c0723-1f07-42a0-838a-05e75b79fca2
     
    Sync Dataverse Email Attachments to SharePoint using Power Automate
    https://www.ameyholden.com/articles/sync-dynamics-365-outlook-email-attachments-to-sharepoint-using-power-automate
     
    Move/Copy Dynamics 365 CRM Attachments
    https://docs.inogic.com/attach2dynamics/features/move-copy-attachments
     
    Remove email attachments using Advanced Find
    https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/free-storage-space?view=op-9-1#method-3-remove-email-attachments-using-advanced-find
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me.
     
    Best Regards,
    Daivat Vartak
  • JR-31101445-0 Profile Picture
    JR-31101445-0 11 on at
    Many thanks, Daivat.  That was a very helpful answer.
  • GerardLee Profile Picture
    GerardLee 6 on at
    Thank you so much for the information.

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