1,392
Hi all,
I'm trying to download Dynamics Nav 2015, i got this message :
If the file doesn't automatically download, ensure you have installed the Active X control. To install the Active X control please be sure you have pop-ups enabled for this site.
Learn more about File Exchange and how to use it.
*This post is locked for comments
I had the same issue when I tried to download NAV 2017 and eLearning/course materials , I followed these instructions (link below) and read many forum's posts but it still doesn't work.
mbs.microsoft.com/.../fileexchangeissue
Most of the posts suggested these:
Added to Trusted Sites:
https://corp.sts.microsoft.com
But I was still having problem until I added this URL to Trusted Site (IE11-Tools, Options, Security tab)
Hi Medo,
As i have explained earlier, it is the problem related to Internet Explorer....
"ActiveX is a software framework created by Microsoft that adapts its earlier Component Object Model (COM) and Object Linking and Embedding (OLE) technologies for content downloaded from a network, particularly from the World Wide Web"
So as per definition it needs to be there in your system... So just follow the steps to download Active X then restart the Browser and try download process of Dynamics File...
-------------------
msdn.microsoft.com/.../aa716262(v=vs.60).aspx <<===Link for Active X in case you haven't done yet.
Please refer to similar thread, where it has been resolved:
community.dynamics.com/.../146510
Also, please refer here: mbs.microsoft.com/.../fileexchangeissue
INTRODUCTION
You can now use the File Exchange System instead of the File Transfer Protocol (FTP) to exchange large files with Microsoft Dynamics (previously known as Microsoft Business Solutions) Web sites and support technicians. This article answers many of the frequently asked questions about the File Exchange System.
MORE INFORMATION
Q1: What is the File Exchange System?
A1: The File Exchange System is an extranet system that is designed to make file transfers among Microsoft Dynamics support technicians, partners, and customers easier.
Q2: Where is the File Exchange System used?
A2: The File Exchange System is used for certain Microsoft Dynamics downloads, such as service packs and product releases, from the PartnerSource and CustomerSource Web sites. Partners and customers may also be asked to use the File Exchange System for file transfers when partners and customers work with Microsoft Dynamics Technical Support.
Q3: How can I receive access to the File Exchange System?
A3: All partners and customers who access the File Exchange System must use Microsoft Passport Network credentials. Partners and customers must be invited to upload to the File Exchange System by a Microsoft Dynamics technical support engineer. If you are provided a file link to download from the File Exchange System, you must enter your Microsoft Passport Network credentials to download the file.
Q4: What differs from the current PartnerSource and CustomerSource downloads?
A4: All files that are downloaded from or uploaded to the File Exchange System must be transferred by using Microsoft File Transfer Manager. To download or upload a file to the File Exchange System for the first time, follow these steps:
|
1. |
In the Security Warning dialog box, click Yes to install Microsoft File Transfer Manager. |
||||
|
2. |
In the Confirm Transfer Request dialog box, click Transfer. |
||||
|
3. |
The Microsoft File Transfer Manager dialog box appears. Click Close to close the dialog box as soon as the transfer is completed.
|
Q5: When I try to download a file from the File Exchange System, I receive the following error:
There was an error launching File Transfer Manager. Please try again later or contact help provider.
A5: This error typically indicates that the Active X components are not enabled in Internet Explorer. To enable Active X components, follow these steps:
|
1. |
In Internet Explorer, click Tools, and then click Internet Options. |
|
2. |
Click the Security tab. |
|
3. |
Under "Select a Web content zone to specify its security settings," click the Internet option. |
|
4. |
Click Custom Level. |
|
5. |
In the Security Settings window, enable all Active X controls and plug-ins. |
|
6. |
Click OK. |
|
7. |
Click Apply. |
|
8. |
Click OK. |
|
9. |
Close Internet Explorer. |
|
10. |
Open Internet Explorer. |
|
11. |
Try to download the file. |
Q6: Is there anything further I can do to check the File Transfer Manager?
A6: Go to http://transfers.one.microsoft.com/ftm/default.aspx?target=install. At this location there are instructions to determine what version of File Transfer Manager you have installed, how to upgrade File Transfer Manager, how to remove File Transfer Manager. Sometimes uninstalling and reinstalling File Transfer Manager will help with a problem. You may want to check the other areas of the File Transfer Manager site by using the navigation options at the top of the page: Home, User Guide, Troubleshooting.
Q7: When I try to download a file from the File Exchange System, I am prompted for a user name and a password. What is wrong?
A7: You may have to disable the pop-up blocker in Microsoft Internet Explorer. In this case, you will usually see a message in the Information Bar dialog box that states that the pop-up blocker has blocked an installation on the page. To resolve the issue, follow these steps:
|
1. |
Click the Information Bar dialog box, and then click Download File. |
|
2. |
Run the ActiveX installation, and then try to download the file again. |
Q8: When I try to upload a file to the File Exchange system, the transfer takes a long time. What is wrong?
A8: The file upload speed depends on the size of the file and on the type of connection that you have to the Internet. If the file is large, the upload may take a long time.
Q9: I am in the middle of uploading or downloading a large file and I have to log off. What can I do?
A9: To suspend and restart a file transfer, follow these steps:
|
1. |
In the Microsoft File Transfer Manager dialog box, click Suspend. |
|
2. |
Click Options to open the Options dialog box. |
|
3. |
In the Options dialog box, click to mark the Place Application Shortcut on the Desktop check box. |
|
4. |
When you log back on, click the desktop icon to open the Microsoft File Transfer Manager dialog box, click to select the check box next to the transfer that you suspended, and then click Resume. |
Q10: A technical support engineer sent me an invitation e-mail message for the File Exchange System, and I lost the message. What can I do?
A10: Technical Support will send you an invitation only if the incident requires files to be uploaded or downloaded. You do not need an invitation to download service packs, tax updates, or year-end updates from CustomerSource or from PartnerSource. If the e-mail message that contains the invitation was lost, you must contact the Technical Support representative who sent you the invitation and ask the representative to send you another invitation.
Q11: If I still have issues with the File Exchange System, who can I contact for help?
A11: For help with all issues that relate to the File Exchange System, send an e-mail message to VOICE@Microsoft.com.
To speed up troubleshooting please include the following information:
|
1. |
Were you trying to upload or download a file? |
|
2. |
What is the file name? Where is it located? |
|
3. |
What is the URL from the invitation email? If possible please forward or attach the invitation you received. |
|
4. |
What is the file size? |
|
5. |
What browser and Operating System are you using? |
|
6. |
Can others at your firm download or upload the file? |
|
7. |
Did you receive an error message? If so what is it and when did it occur? |
Look at this document
Hi,
i tried all this on multiple browser but it doesn't work, there's a link that shows how to install ActiveX on windows 10 ?
thank's
Use Internet explorer and allow popups also install any activeX prompted. That should work.
Hi,
It is related to Browser Issue. You need to allow your browser to open pop-ups and make sure you have Installed Active X.
Alternatively Try Internet Explorer, it should work fine...
In FIREFOX:
Follow the link
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (