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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Creating new Contacts ...
Microsoft Dynamics CRM (Archived)

Creating new Contacts via the Subgrid on the Account entity in Edge

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Posted on by AnnFear 40

Edge-Quick-Create-Form.PNGChrome-Quick-Create-Form.PNGOur default browser is Edge, when users try to create a new contact via the Quick Create Form within the Account entity the whole form does not display so they are missing some data fields. This does not behave the same way in Chrome as the whole form displays on the screen. Does anyone know how to get the whole form to display in Edge?

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    could you try to clear the browser cache or update the browser?

    We do have similar issue with this, but this is with google chrome but not edge.

    community.dynamics.com/.../274435

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Can you share a screenshot please?

  • AnnFear Profile Picture
    AnnFear 40 on at

    Hi Ravi, I've added a couple of screen shots to my original post, the one on the left is from Edge, on the right is Chrome. IE behaves in the same way as Chrome. Thanks,

  • AnnFear Profile Picture
    AnnFear 40 on at

    Hi, I've cleared the cache and browser history and it is still the same. Chrome and IE are OK, they show all the fields on the form but Edge doesn't.

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    I tested in my environment, I believe this is standard behaviour, depending on the browser. AS you can see , my google chrome is behave differently than yours :( .

    Microsoft Edge 41.16299.665.0

    google-chrome.PNG

    Google Chrome Version 70.0.3538.110

    google-chrome.PNG

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    As also suggested above, this seems an expected browser behaviour and you can't do much. Logically Quick create forms should not have these many fields. if you still want to capture all fields then you can disable Quick Create form which will load the main entity form with all the fields in both the browser.

    Hope this helps.

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