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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Failed to Activate Mod...
Microsoft Dynamics AX (Archived)

Failed to Activate Modern POS

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Posted on by nimi 611

Hi Guys,

I have installed Modern POS application in server 2012 R3 CU10.  When I open Modern POS and try to activate Modern POS after fill all valid details it occurred below error.

modern.png

 

I have installed retail server and validate by browse below URL:  

http://servername:5100/RetailServer/v1/$metadata 

I have configured Retail server URL in http and https and installed valid certificate in  MPOS system. MPOS failed to activate at stage 1.  Please give me solution. 

 

 

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  • nimi Profile Picture
    nimi 611 on at
    RE: Failed to Activate Modern POS

    Operating system is server 2012 R2 in which I have installed Modern POS

  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at
    RE: Failed to Activate Modern POS

    Hi Nimisha,

     

    1. Click AX > Retail > Setup > Devices.

    2. Select the number of the device that you are trying to activate.

    3. In the Activation status column, check whether the status is activated or deactivated.

    4. Change the Activation status to Pending

    5. Activate the device again

    6. The device should now activate successfully.

     

    NOTE: Check event viewer of retail server for more information.

     

    Take a look:

    Troubleshoot connectivity problems for Retail Modern POS devices [AX 2012]

    and

    Microsoft Dynamics AX 2012 R3 for Retail in Brick and Mortar Stores: Installation and Configuration


    Course Number 80637

    https://mbs.microsoft.com/partnersource/global/readiness-training/student-training-materials/course80637


    Install Retail Modern POS


        > Enable Enterprise SideLoading
        > Setup and Configure Modern POS
        > Device Activation


    I Hope this Helps!
    Regards,
    Rodolfo Recalde.

  • nimi Profile Picture
    nimi 611 on at
    RE: Failed to Activate Modern POS

    Hi,

    I have tried in another system and step 1 is passed but again stuck in step -2(Logging in anonymously failed). I have already enable below setting in rs-settings file of retail server.

    RetailServerAllowAnonymousMetadata" value="true"

    Also enable below setting in web.config file of retail server.

    "AllowAnonymousMetadata" value="True"

    24173.Untitled.png

  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at
    RE: Failed to Activate Modern POS

    Follow these steps:

    • Make sure Real Time Services (RTS) is working
    • Check Shared Parameters - RTS is configured for device activation
    • Check Register/Visual Profile - Register has been configured with the correct VP
    • Create entry in devices form - Register has been correctly configured in Devices form
    • Check Database name in Channel Database Form  - This is very important. Retail Server uses this configuration to connect to Channel DB. Check connectionstring column in crt.storagelookupview table in to make sure Channel DB connection string has been correctly set.
    • Check Channel Profile - Correct RS url has been entered
    • Check permission – Activate device permission is set for the worker
    • Sales Layout ID in Register - not sure if this important
    • Make sure you can see the meta data for RS from the modernpos login
    • Make sure you have opened the RS port(s) on your firewall
    • Full Sync after you have done above config and before you try to activate modern POS.

    I Hope this Helps!

    Regards,

    Rodolfo Recalde.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Failed to Activate Modern POS

    Hi,

    If you have installed everything (Retail Serve, RealTime service and MPOS) in one machine then you have to do loopback exception.

    If you haven't done this then it will not move and struck in Step 1.

    You can run following command from Command prompt (Run as administrator)

    checknetisolation.exe LoopbackExempt -a -p=<ID from Registry>

    Example: checknetisolation.exe LoopbackExempt -a -p=S-1-15-2-4063414866-187955044-4013043225-3214373788-2918839746-817992155-3950852329

    You can take the ID from Registry

    Regedit.JPG

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Failed to Activate Modern POS

    Hi,

    This error occurs if you haven't configured properly your Real Time service profile. Looks like you have there is mismatch between IIS application name (RTS) and configuration in Real Time service profile > Web application name.

    Sridharan J

  • nimi Profile Picture
    nimi 611 on at
    RE: Failed to Activate Modern POS

    Hi Sridharan,

    Web application name is mismatched in real time service profile form.

    Thank you very much.

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