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Database capacity issue with CRM

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Posted on by Victor 365

Dear community,

We moved in 2020 from premise to online with CRM dynamics. We have a test AND a prod app on the same tenant.

The problem is, we have an database capacity allowed of 35.5 Gb but our production database + test DB is more than 47Gb. So we receive more and more warning from MS.

We already cleaned everything : our test platform has almost nothing but necessary to work, and we have asked all our subsidiaires to clean up as many as CRM activity they could (which is the largest table by far).

We're kind of stuck now, we need to keep for legal reason data with customers for years.

What could we do to ? Can we buy more DB space (I don't see any option to do so) ?

thanks a lot for your help

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PerezAguiar on at

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RE: Database capacity issue with CRM

Hey Victor.

1. If you or the partner can't access admin.microsoft.com, it might mean you've purchased through a reseller (typically GoDaddy, etc)

2. If you have a partner, they should be able to provide/Sell any of the "Common data Service Capacity" addons (Common Data Service Database capacity, Common Data Service File Capacity, Common Data Service Log Capacity).

Regards,
Victor 365 45 on at

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RE: Database capacity issue with CRM

Hello,

Unfortunately it sounds like neither ourselves or our Microsoft partner have access to this portal. Here is the message I have from them :

"We also don't have access to the Microsoft Admin portal with our accounts, so unfortunately I won't be able to give you access to it either."

Does it make sense?
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CRMJetty 3,508 on at

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RE: Database capacity issue with CRM

Hello,

pls refer this thread,

https://www.crmug.com/communities/community-home/digestviewer/viewthread?GroupId=1729&MessageKey=2500ec3a-fa6f-484c-bbcb-28adc6b0d512&CommunityKey=ad2d3bae-e217-4e38-aed1-17b5e4747e56&tab=digestviewer&ReturnUrl=%2Fresources%2Fforum

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
Victor 365 45 on at

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RE: Database capacity issue with CRM

Hello !

Thanks a lot for you answer, I'm on it and will update this thread asap. Really appreciate your help !
meelamri 13,204 User Group Leader on at

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RE: Database capacity issue with CRM

Hi Victor, any news ?
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meelamri 13,204 User Group Leader on at

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RE: Database capacity issue with CRM

Hi Victor,

Please refer to the following docs: https://docs.microsoft.com/en-us/power-platform/admin/add-storage#add-storage-capacity-for-your-tenant

Sign in to the Microsoft 365 admin center.

In the left pane, select Billing > Purchase services.

Search for "capacity".

Select your products as required: Common Data Service File Capacity, Common Data Service Log Capacity, or Common Data Service Database capacity. Then, select Details

From the Select license quantity box, enter the number of licenses to purchase.

Select your billing frequency, and then select Buy to complete the purchase process.

After completing the purchase process, the additional storage capacity will appear in the Power Platform admin center Capacity page (Resources > Capacity > Summary).

Good Luck !!