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We are using email templates to send emails when an Incident is resolved.
The resolution field from the Incident form is inserted dynamically and contains < and > symbols with text in between. example: "F565 <app 1-a>"
When the email is generated and sent, the text between the < and > symbols does not appear in the email.
I can kind of understand how/why this might happen. Has anyone seen this behavior?
#1
Hamza H
141
#2
Daniyal Khaleel
132
#3
DAnny3211
130
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