Printing Agent could not connect to D365 , Agent version check failed :: after moving from LCS TEST to LCS Production Environment

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Posted on by Abdo Khoury

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Dear

we were on the Test environment on LCS , and printers were working just fine ; 1 week ago we moved to the LCS Production environment after that the printers stopped working. so we naturally uninstalled the previous routing agent and downloaded the new one from the production environment but that didn't work

this is the error we are getting

note that users that didn't have the previous routing agent , successfully downloaded the new routing agent and started printing with no issues

is there something that needs to be done when you uninstall the Routing agent to clean the history, like from Regedit?

please let me know , thanks

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Kevin Carr 80 on at

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RE: Printing Agent could not connect to D365 , Agent version check failed :: after moving from LCS TEST to LCS Production Environment

This worked for me...

1) Open the Routing agent program and sign-out

2) Stop the Microsoft Document routing agent windows service

3) Un-install the routing agent

4) Re-install