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Offset account change

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Hi,

 The Customer Payments page defaults to BARC1? How can we change this to default to Lloyds Cur?

 I’ve manually changed the offset account to Lloyds Cur but when I try to post the customer payment it shows the message Posting results for journal batch number LEL-014995You cannot use the company bank account 'BARC1' for this transaction because that bank account is not active. Can you tell us how to stop this happening? I cant see anywhere else in Customer Payments that shows BARC1?

Screenshot-2023_2D00_01_2D00_19-131028.png

2. When we try to post Supplier Payments the offset account default is BARC1. Can you tell us how to change this too?

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 13,539 Super User 2025 Season 1 on at
    RE: Offset account change

    Hi Gowtham,

    Please check the status for specified bank account is assigned to "Active for all transactions"

    pastedimage1674207440675v1.png

  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 16,455 Most Valuable Professional on at
    RE: Offset account change

    Offset bank account may defaulted from;

    Journal names

    Journal header

    Method of Payment

    But can be changed on journal lines.

    You can have this error while you bank account is blocked.

    Please check your bank account if the closed field is checked or there is a closing date.

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