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Customer experience | Sales, Customer Insights,...
Answered

Duplicate Detection Job

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Posted on by 479

Hi,

I need some clarification on Duplicate Detection Jobs. 

I need to run a job on our Contacts. We have over 60k contacts so I have to run the jobs multiple times based on dates created etc as I think the job wont run on over 5k contacts at once.

I have a Duplicate Detection rule created to search for an exact match on the email. However I cant seem to 'apply' the rule to the job. I have been loking around and am I correct in saying that I should be able to select the Rule from the 'Look For' dropdown in the job? If so, I cant see it there.

Whats happening now is the job is running but its just coming back with all contacts matched on names, which is a total waste of time. Im not sure what I'm doing wrong.

Thanks as always

Ted

I have the same question (0)
  • Verified answer
    Bipin D365 Profile Picture
    28,985 Moderator on at

    Hi,

    OOB Contact already has Duplicate detection rule which you are looking for. See highlighted rule in below image.

    CQ75.PNG

    Now before you run Duplicate detection job, you must deactivate/Unpublished all other Duplicate detection rules on Contact  record which is not required.

    This step is important.

    Please mark my answer verified if i were helpful

  • Suggested answer
    TedW Profile Picture
    479 on at

    Thanks very much, thats what I was doing wrong. Much appreciated.

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