I'm new to this CRM so may be an obvious question but how can I add to the list of options available for the Service Case priorities. Currently there is low, medium and high but I need to add critical to the list to reflect our business process.
I will also then need to ensure that all new cases raised are automatically set as low until manually changed.
If anyone is able to give me step by step instructions that would be great. I have looked in settings > customisation and cannot find it in there.
I am using the online version if that makes a difference.
Many thanks
Dave
*This post is locked for comments
I have the same question (0)
