Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Broken my Mobile Offli...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Broken my Mobile Offline Profile

(0) ShareShare
ReportReport
Posted on by Matt1405 125

I've removed some unneeded entities from offline profile and tried to re publish is but hit the below.

"The related entity Knowledge Article Views of the mobile offline profile item association Related Knowledge Article Views of the mobile offline profile item Knowledge Article doesn’t exist in the profile items of profile Field Service Mobile - Offline Profile."

If I try to add in Knowledge article views I get:

You can only add one mobile offline profile item record per table to a mobile offline profile record.

If I try to remove Knowledge Articles I get:

A record with matching key values already exists.

I seem to be stuck in a loop, any ideas how to fix it.

Thanks 

  • Jonathan baker Profile Picture
    Jonathan baker on at
    RE: Broken my Mobile Offline Profile

    Hello,

    These are not typical error message and would require more knowledge of your offline profile to troubleshoot.

    Are you using the legacy Mobile Offline Profile in editor CRM Settings or new editor accessible from Power Apps Admin Center?

    Thanks,

    Jon

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Broken my Mobile Offline Profile

    Its hard to say what could be the issue. Its usually best to take a copy of the out of the boc Field Service Offline profile so you always have a reference point.

    You could retrieve a backup of the database when you had a working offline profile?

    Also you could try publishing the profile in the old interface?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans