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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Broken my Mobile Offli...
Service | Customer Service, Contact Center, Fie...
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Broken my Mobile Offline Profile

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Posted on by Matt1405 133

I've removed some unneeded entities from offline profile and tried to re publish is but hit the below.

"The related entity Knowledge Article Views of the mobile offline profile item association Related Knowledge Article Views of the mobile offline profile item Knowledge Article doesn’t exist in the profile items of profile Field Service Mobile - Offline Profile."

If I try to add in Knowledge article views I get:

You can only add one mobile offline profile item record per table to a mobile offline profile record.

If I try to remove Knowledge Articles I get:

A record with matching key values already exists.

I seem to be stuck in a loop, any ideas how to fix it.

Thanks 

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    Its hard to say what could be the issue. Its usually best to take a copy of the out of the boc Field Service Offline profile so you always have a reference point.

    You could retrieve a backup of the database when you had a working offline profile?

    Also you could try publishing the profile in the old interface?

  • Jonathan baker Profile Picture
    Jonathan baker Microsoft Employee on at

    Hello,

    These are not typical error message and would require more knowledge of your offline profile to troubleshoot.

    Are you using the legacy Mobile Offline Profile in editor CRM Settings or new editor accessible from Power Apps Admin Center?

    Thanks,

    Jon

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